Terms & Conditions
Terms & Conditions
These Terms & Conditions (“Terms”) apply to your access and use of Fuelled’s website and any services, memberships, programs, resources, communications, and platforms we provide (together, the “Services”). By accessing our website or purchasing/using our Services, you agree to be bound by these Terms and our Privacy Policy (together, the “Agreement”). If you do not agree, you must not use our Services. Important: Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL), including consumer guarantees that cannot be excluded.
These Terms & Conditions (“Terms”) apply to your access and use of Fuelled’s website and any services, memberships, programs, resources, communications, and platforms we provide (together, the “Services”). By accessing our website or purchasing/using our Services, you agree to be bound by these Terms and our Privacy Policy (together, the “Agreement”). If you do not agree, you must not use our Services. Important: Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL), including consumer guarantees that cannot be excluded.
About Fuelled
About Fuelled
“Fuelled”, “we”, “us”, and “our” refers to Fuelled. Fuelled provides training, nutrition coaching and dietitian-led nutrition services, lifestyle systems, education, and membership-based support.
“Fuelled”, “we”, “us”, and “our” refers to Fuelled. Fuelled provides training, nutrition coaching and dietitian-led nutrition services, lifestyle systems, education, and membership-based support.
Eligibility
Eligibility
To use the Services, you must: be 18 years or older, or have parent/guardian consent if under 18 (where permitted), and be able to enter into a legally binding contract.
To use the Services, you must: be 18 years or older, or have parent/guardian consent if under 18 (where permitted), and be able to enter into a legally binding contract.
Health & Safety Disclaimer (No Medical Guarantee)
Health & Safety Disclaimer (No Medical Guarantee)
Fuelled provides education, coaching, and (where applicable) dietitian-led services. However: Our Services are not a substitute for medical diagnosis, treatment, or emergency care. Outcomes vary between individuals. We do not guarantee specific results. You are responsible for disclosing relevant medical history, injuries, conditions, medications, and changes to your health. You should seek medical clearance before starting any exercise or nutrition program, particularly if you are pregnant, post-natal, managing illness/injury, or under medical supervision. If you experience adverse symptoms, stop and seek medical attention.
Fuelled provides education, coaching, and (where applicable) dietitian-led services. However: Our Services are not a substitute for medical diagnosis, treatment, or emergency care. Outcomes vary between individuals. We do not guarantee specific results. You are responsible for disclosing relevant medical history, injuries, conditions, medications, and changes to your health. You should seek medical clearance before starting any exercise or nutrition program, particularly if you are pregnant, post-natal, managing illness/injury, or under medical supervision. If you experience adverse symptoms, stop and seek medical attention.
Memberships, Programs & Service Inclusions
Memberships, Programs & Service Inclusions
Fuelled may offer different membership types and service levels (e.g. foundational support vs tailored coaching). Inclusions, availability, and delivery methods may change over time. We will describe the current inclusions at the point of purchase or onboarding. You acknowledge that: changes may be made to improve service delivery, and we may update or replace tools/platforms used to deliver the Services.
Fuelled may offer different membership types and service levels (e.g. foundational support vs tailored coaching). Inclusions, availability, and delivery methods may change over time. We will describe the current inclusions at the point of purchase or onboarding. You acknowledge that: changes may be made to improve service delivery, and we may update or replace tools/platforms used to deliver the Services.
Minimum Term & Commitment Periods
Minimum Term & Commitment Periods
Some Fuelled memberships (especially higher-touch and fully tailored services) require a minimum commitment period (“Minimum Term”). The Minimum Term (and what’s included) will be disclosed prior to purchase or in your onboarding agreement. If a Minimum Term applies, you agree to remain a member (and pay all fees due) for the Minimum Term unless required otherwise under ACL or as agreed by Fuelled in writing. This Minimum Term exists to support sustainable implementation and outcomes, not quick fixes.
Some Fuelled memberships (especially higher-touch and fully tailored services) require a minimum commitment period (“Minimum Term”). The Minimum Term (and what’s included) will be disclosed prior to purchase or in your onboarding agreement. If a Minimum Term applies, you agree to remain a member (and pay all fees due) for the Minimum Term unless required otherwise under ACL or as agreed by Fuelled in writing. This Minimum Term exists to support sustainable implementation and outcomes, not quick fixes.
Payments, Billing & Auto-Renewal
Payments, Billing & Auto-Renewal
Where offered, memberships may auto-renew on a recurring billing schedule (e.g. weekly, fortnightly, monthly). By purchasing a membership, you authorise Fuelled (or its payment processor) to charge your selected payment method on the agreed billing schedule. You are responsible for ensuring your payment details are accurate and up to date. Failed payments may result in paused access until payment is resolved.
Where offered, memberships may auto-renew on a recurring billing schedule (e.g. weekly, fortnightly, monthly). By purchasing a membership, you authorise Fuelled (or its payment processor) to charge your selected payment method on the agreed billing schedule. You are responsible for ensuring your payment details are accurate and up to date. Failed payments may result in paused access until payment is resolved.
Cancellations, Pauses & Changes
Cancellations, Pauses & Changes
Cancelling (Non-Minimum Term) If your membership is not subject to a Minimum Term, you may cancel in accordance with the cancellation instructions provided at the time of purchase (or by contacting us). Cancelling (Minimum Term Memberships) If your membership is subject to a Minimum Term, cancellation may only take effect after the Minimum Term ends, unless: required by law, or Fuelled approves an early cancellation in writing (at our discretion). Pausing We may offer pauses on certain memberships (e.g. travel/injury), subject to eligibility and notice. Pauses are not guaranteed and may be limited in duration. Changes to Membership Level You may request to upgrade/downgrade. Changes take effect from the next billing period unless otherwise agreed.
Cancelling (Non-Minimum Term) If your membership is not subject to a Minimum Term, you may cancel in accordance with the cancellation instructions provided at the time of purchase (or by contacting us). Cancelling (Minimum Term Memberships) If your membership is subject to a Minimum Term, cancellation may only take effect after the Minimum Term ends, unless: required by law, or Fuelled approves an early cancellation in writing (at our discretion). Pausing We may offer pauses on certain memberships (e.g. travel/injury), subject to eligibility and notice. Pauses are not guaranteed and may be limited in duration. Changes to Membership Level You may request to upgrade/downgrade. Changes take effect from the next billing period unless otherwise agreed.
Refunds
Refunds
Refunds are handled in accordance with: your rights under the Australian Consumer Law, and any published Fuelled refund policy (if applicable). Except where required by law, we do not provide refunds for: change of mind unused time missed sessions/check-ins where you did not engage partial periods already billed If you believe you are entitled to a refund, contact us at admin@fuelled.club with supporting details.
Refunds are handled in accordance with: your rights under the Australian Consumer Law, and any published Fuelled refund policy (if applicable). Except where required by law, we do not provide refunds for: change of mind unused time missed sessions/check-ins where you did not engage partial periods already billed If you believe you are entitled to a refund, contact us at admin@fuelled.club with supporting details.
Consultations, Scheduling & Missed Appointments
Consultations, Scheduling & Missed Appointments
If your membership includes calls/consultations: you are responsible for attending at the scheduled time rescheduling requires reasonable notice (as outlined in your booking confirmation or onboarding terms) repeated no-shows or late cancellations may result in forfeiture of that session, at our discretion
If your membership includes calls/consultations: you are responsible for attending at the scheduled time rescheduling requires reasonable notice (as outlined in your booking confirmation or onboarding terms) repeated no-shows or late cancellations may result in forfeiture of that session, at our discretion
Client Responsibilities
Client Responsibilities
To get the most from Fuelled, you agree to: provide accurate information about your health and goals follow safety instructions engage respectfully with coaches and team members use the Services for personal use only (unless a business license/partnership arrangement exists) We may refuse service or terminate access if behaviour is abusive, unsafe, unlawful, or breaches these Terms.
To get the most from Fuelled, you agree to: provide accurate information about your health and goals follow safety instructions engage respectfully with coaches and team members use the Services for personal use only (unless a business license/partnership arrangement exists) We may refuse service or terminate access if behaviour is abusive, unsafe, unlawful, or breaches these Terms.
Results & Testimonials
Results & Testimonials
Any testimonials, transformations, or examples are illustrative only. They do not guarantee similar results. Your results depend on many factors including consistency, starting point, health status, and adherence.
Any testimonials, transformations, or examples are illustrative only. They do not guarantee similar results. Your results depend on many factors including consistency, starting point, health status, and adherence.
Intellectual Property (Your License to Use Our Materials)
Intellectual Property (Your License to Use Our Materials)
All content and resources provided by Fuelled (including training programs, nutrition frameworks, templates, videos, PDFs, branding, and educational content) are owned by Fuelled or licensed to us (“Fuelled Content”). You are granted a personal, non-transferable, revocable license to use Fuelled Content for your own use while you remain an active member. You must not: copy, sell, redistribute, publish, or share Fuelled Content use Fuelled Content to train clients or create competing services reproduce or adapt our materials for commercial use
All content and resources provided by Fuelled (including training programs, nutrition frameworks, templates, videos, PDFs, branding, and educational content) are owned by Fuelled or licensed to us (“Fuelled Content”). You are granted a personal, non-transferable, revocable license to use Fuelled Content for your own use while you remain an active member. You must not: copy, sell, redistribute, publish, or share Fuelled Content use Fuelled Content to train clients or create competing services reproduce or adapt our materials for commercial use
User-Generated Content & Community Conduct
User-Generated Content & Community Conduct
If you submit content to Fuelled (messages, photos, check-ins, progress updates, testimonials, etc.), you: confirm you have the right to share it, and grant Fuelled permission to use it for service delivery and internal operations. If we wish to use your identifiable content for marketing (e.g. before/after photos, name, face), we will seek consent unless it has been provided separately. Community spaces (if offered) must be respectful and safe. We can remove content or members at our discretion for breaches.
If you submit content to Fuelled (messages, photos, check-ins, progress updates, testimonials, etc.), you: confirm you have the right to share it, and grant Fuelled permission to use it for service delivery and internal operations. If we wish to use your identifiable content for marketing (e.g. before/after photos, name, face), we will seek consent unless it has been provided separately. Community spaces (if offered) must be respectful and safe. We can remove content or members at our discretion for breaches.
Third-Party Platforms
Third-Party Platforms
Fuelled may use third-party tools for payments, booking, communication, training delivery, analytics, or community access. We are not responsible for outages, errors, or issues caused by third-party services, but we will take reasonable steps to restore access or offer alternatives where practical.
Fuelled may use third-party tools for payments, booking, communication, training delivery, analytics, or community access. We are not responsible for outages, errors, or issues caused by third-party services, but we will take reasonable steps to restore access or offer alternatives where practical.
Limitation of Liability (Important)
Limitation of Liability (Important)
To the maximum extent permitted by law, and without limiting your rights under the ACL: Fuelled is not liable for any indirect, consequential, incidental, or special losses (including loss of profits, loss of data, or loss of opportunity). Fuelled is not responsible for injury, loss, or damage arising from your failure to follow instructions, disclose health risks, or exercise safely. Our total liability for any claim connected to the Services is limited to the amount you paid to Fuelled in the preceding 3 months (or the minimum amount required by law), unless the ACL requires otherwise. Nothing in these Terms limits liability that cannot be excluded under the ACL.
To the maximum extent permitted by law, and without limiting your rights under the ACL: Fuelled is not liable for any indirect, consequential, incidental, or special losses (including loss of profits, loss of data, or loss of opportunity). Fuelled is not responsible for injury, loss, or damage arising from your failure to follow instructions, disclose health risks, or exercise safely. Our total liability for any claim connected to the Services is limited to the amount you paid to Fuelled in the preceding 3 months (or the minimum amount required by law), unless the ACL requires otherwise. Nothing in these Terms limits liability that cannot be excluded under the ACL.
Indemnity
Indemnity
To the extent permitted by law, you agree to indemnify Fuelled for losses or costs arising from: your breach of these Terms your unlawful or negligent acts misuse of the Services or Fuelled Content
To the extent permitted by law, you agree to indemnify Fuelled for losses or costs arising from: your breach of these Terms your unlawful or negligent acts misuse of the Services or Fuelled Content
Disputes & Chargebacks (Fair Process)
Disputes & Chargebacks (Fair Process)
If you have a concern, you agree to contact Fuelled first so we can attempt to resolve it promptly and fairly. You must not initiate a payment dispute/chargeback for services already delivered, except where: there is suspected fraud, or required by law, or you have made genuine attempts to resolve the matter with Fuelled and it remains unresolved. We reserve the right to suspend access during unresolved payment disputes.
If you have a concern, you agree to contact Fuelled first so we can attempt to resolve it promptly and fairly. You must not initiate a payment dispute/chargeback for services already delivered, except where: there is suspected fraud, or required by law, or you have made genuine attempts to resolve the matter with Fuelled and it remains unresolved. We reserve the right to suspend access during unresolved payment disputes.
Termination
Termination
We may suspend or terminate your access if you: breach these Terms misuse Fuelled Content behave abusively or unsafely fail to pay fees owing Termination does not affect amounts owed for any Minimum Term (unless required by law).
We may suspend or terminate your access if you: breach these Terms misuse Fuelled Content behave abusively or unsafely fail to pay fees owing Termination does not affect amounts owed for any Minimum Term (unless required by law).
Changes to These Terms
Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on our website and will apply from the date listed at the top.
We may update these Terms from time to time. The latest version will be posted on our website and will apply from the date listed at the top.
Governing Law
Governing Law
These Terms are governed by the laws of Australia (and where relevant, the state/territory where Fuelled is operated). You submit to the non-exclusive jurisdiction of Australian courts.
These Terms are governed by the laws of Australia (and where relevant, the state/territory where Fuelled is operated). You submit to the non-exclusive jurisdiction of Australian courts.
Contact Us
Contact Us
For any questions about these Terms, contact: Fuelled admin@fuelled.club www.fuelled.club
For any questions about these Terms, contact: Fuelled admin@fuelled.club www.fuelled.club